FAQ's

Last Updated: 9 April, 2024

Welcome to the Aurelin FAQ page! Here, you’ll find answers to the most commonly asked questions about our products, shipping, returns, and more.

General Questions

Q: What kind of bags does Aurelin offer?
A: We offer a curated selection of stylish and functional bags, including totes, crossbodies, backpacks, and clutches, designed for every occasion.

Q: Are your bags made from sustainable materials?
A: Yes, we are committed to sustainability and use premium, eco-friendly materials wherever possible.

Q: How can I contact Aurelin for more information?
A: You can reach out to us via email at help@aurelin.shop. We’re happy to assist!

Shipping

Q: Do you ship internationally?
A: Currently, we ship within the United States only. If you’re unsure whether we ship to your location, feel free to ask!

Q: How long does shipping take?
A: Orders are typically delivered within 7-12 business days.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your shipment’s progress.

Returns and Refunds

Q: What is your return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange.

Q: How do I initiate a return?
A: Simply contact us at help@aurelin.shop with your order details, and we’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.

Orders and Payments

Q: What payment methods do you accept?
A: We accept these payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, we can assist with modifications or cancellations. Contact us as soon as possible.

Q: What should I do if my payment fails?
A: Double-check your payment details and try again. If the issue persists, contact us for assistance.

Q: Are my payment details secure?
A: Yes, we use advanced encryption and tokenization to ensure your payment information is protected.

Contact Information

BRAND: Aurelin

PHONE: +1 252-900-3587

MAIL: help@aurelin.shop

ADDRESS: 208 Burrington Rd, Greenville North Carolina 27834, United States