FAQs
Last Updated: 12 September, 2025
Welcome to the Aurelin FAQ page! Here, you’ll find answers to the most commonly asked questions about our products, shipping, returns, and more.
General Questions
Q: What kind of bags does Aurelin offer?
A: We offer a curated selection of stylish and functional bags, including totes, crossbodies, backpacks, and clutches, designed for every occasion.
Q: Are your bags made from sustainable materials?
A: Yes, we are committed to sustainability and use eco-friendly materials wherever possible.
Q: How can I contact Aurelin for more information?
A: You can reach out to us via email at help@aurelin.shop. We’re happy to assist!
Shipping
Q: Do you ship internationally?
A: Currently, we ship within the United States only. If you’re unsure whether we ship to your location, feel free to ask!
Q: How long does shipping take?
A: Orders are typically delivered within 4 to 7 business days.
Q: Can I track my order?
A: Absolutely! Tracking your order is quick and easy. Just head over to our Track My Order Page, enter your order number and email address, and you’ll instantly know where your package is and when it’s arriving — no guesswork, just peace of mind.
Returns and Refunds
Q: What is your return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it for a refund or exchange.
Q: How do I initiate a return?
A: Simply contact us at help@aurelin.shop with your order details, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.
Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, etc.) Secure digital wallets or online payment systems (such as PayPal, Venmo) All payments are processed through secure, PCI-compliant gateways.
Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, we can assist with modifications or cancellations. Contact us as soon as possible.
Q: What should I do if my payment fails?
A: Double-check your payment details and try again. If the issue persists, contact us for assistance.
Q: Are my payment details secure?
A: Yes, we use advanced encryption and tokenization to ensure your payment information is protected.
Business Name: Aurelin
Working Hours: 9:00 AM - 5:00 PM (Monday to Friday)
Business Phone: +1 (252) 900-3587
Business Mail: help@aurelin.shop
Business Address: 208 Burrington Rd, Greenville North Carolina 27834, United States