Shipping Policy
Last Updated: September 22, 2025
Welcome to Aurelin! We’re so glad you’ve chosen to shop with us. To ensure your experience is seamless, here’s everything you need to know about our shipping process. By placing an order with us, you agree to the terms outlined below:
Transit, Handling & Cut-Off Time
| Category | Details |
|---|---|
| Transit Time | 3 to 5 business days (Monday to Friday) |
| Handling Time | 1 to 2 business days (Monday to Friday) |
| Cut-Off Time | Orders placed after 4:00 PM (UTC) will be processed the next business day |
| Total Delivery Time | 4 to 7 business days (Monday to Friday) from the time you order |
| Time Zone | Central Time (UTC -6:00, Chicago) |
Shipping Rates
We keep things simple with a flat shipping fee. A $25 flat rate applies to all orders, no matter the size or weight. This ensures transparency—no hidden costs at checkout.
Shipping Method
Aurelin currently offers standard shipping within the United States. Once your order has been processed and shipped, you’ll receive a confirmation email with tracking details so you can monitor your delivery every step of the way.
International Shipping
At this time, Aurelin does not offer international shipping. We currently ship only within the United States. As we continue to grow, we may expand our shipping coverage in the future to serve customers worldwide.
Ordered the Wrong Item
If you accidentally ordered the wrong product, you're welcome to return it. Just note that the return shipping cost will be your responsibility. To avoid this, we encourage you to double-check your order before checking out. Need help? Reach out to us anytime.
Need to Change Your Address
We understand mistakes happen, and we’re here to help.
- If your order has not shipped yet, please contact us right away at help@aurelin.shop with your updated address details. Our team will make sure your information is corrected before the package goes out.
- If your order has already been shipped, unfortunately, we won’t be able to change the delivery address. In this case, you may need to reach out directly to the shipping carrier using the tracking information provided in your confirmation email.
To avoid any delays, we always recommend double-checking your shipping details before finalizing your purchase.
Tracking Your Package
As soon as your order ships, we’ll email you a tracking number so you can follow your package every step of the way—from our hands to yours.
Incorrect Address Information
To ensure smooth delivery, please double-check your shipping details before submitting your order.
- If a package is returned to us due to an incorrect or incomplete address, the cost of reshipping the order will be the customer’s responsibility.
- In such cases, we’ll contact you once the package is returned and provide instructions on how to pay for reshipping so your order can be sent out again.
- Unfortunately, we cannot issue refunds for items that fail to deliver because of incorrect address details.
Taking a moment to confirm your information helps us get your order to you without delays.
Order Cancellation
No worries! You can cancel your order as long as it hasn’t shipped yet. If it’s already on the way, please refer to our Return & Refund Policy for guidance.
Damaged Packages
If your parcel appears damaged upon delivery, we recommend refusing the package. Already accepted it? Contact us at help@aurelin.shop right away, and we’ll make it right.
Sales Tax
No surprises here—sales tax is already included in our product and shipping prices. What you see is what you pay!
We’re here to make your experience with Aurelin smooth, secure, and satisfying. If you have any questions or concerns, don’t hesitate to contact us at help@aurelin.shop — we’re always happy to help!
Contact Information
Business Name: Aurelin
Working Hours: 9:00 AM - 5:00 PM (Monday to Friday)
Business Phone: +1 (252) 900-3587
Business Mail: help@aurelin.shop
Business Address: 208 Burrington Rd, Greenville North Carolina 27834, United States