Refund policy

 Last Updated: August 8, 2025

At Aurelin, we are committed to providing quality products and excellent service. However, if you're not completely satisfied with your purchase, we offer a 30-day return policy for your convenience.

Eligibility for Returns

  • You may return your item within 30 days of receiving your order.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return

  • Email us at help@aurelin.shop with your order number and the reason for return.
  • Our team will review your request and provide you with return instructions.
  • Ship the item back using a trackable shipping service. (Return shipping costs are the responsibility of the customer.)
  • Once we receive and inspect the item, we’ll notify you of your refund status.

Return Shipping Costs

Customers are responsible for covering the return shipping fees if they choose to return an item due to personal preference, such as change of mind, incorrect size, or unwanted item. However, if the item you received was damaged, defective, or incorrect, we’ll cover the return shipping cost to make things right. Please reach out to our support team with clear photos and details for prompt assistance.

Refund Process

  • Once your return is approved, we will process your refund to your original payment method within 10 business days.
  • Original shipping costs are non-refundable.
  • You will receive an email confirmation once your refund has been issued.
  • If the item is damaged, used, or not in its original condition, we may deny the refund.

Exchanges

We make exchanges simple and hassle-free—whether your item is defective or you just changed your mind. Just drop us an email at help@aurelin.shop with your order number and what you’d like to exchange, and we’ll take care of the rest.

Restocking Fee

Aurelin does not charge any restocking fee.

Damaged or Incorrect Items

If you received a damaged or incorrect item, we sincerely apologize! Please contact us at help@aurelin.shop within 48 hours of delivery with photos, and we’ll make it right.

Non-Returnable Items

Some items are not eligible for return, including

  • Sale Items
  • Gift Cards

Return Label

Our return policy outlines who is responsible for the return label in each situation:
  • Change of Mind: If you simply change your mind and wish to return the product, you must download and print the return label yourself. After printing, you will need to contact the courier and send the product back at your own expense.
  • Damaged Product: If you receive a damaged product, you will still need to download and print the return label yourself. However, in this case, we will assist you with the courier costs.
  • Wrong Item Sent by Us: If we send you the wrong item, you must download and print the return label yourself. We will provide you with the link to the return label for convenience.
  • Wrong Size/Color Ordered by Customer: If you ordered the wrong size or color, you will be responsible for downloading, printing, and attaching the return label before sending the product back.

For any questions or assistance, feel free to reach out to us at help@aurelin.shop. We're happy to help!

Contact Information:

Business Name: Aurelin

Working Hours: 9:00 AM - 5:00 PM (Monday - Friday)

Business Phone: +1 (252) 900-3587

Business Mail: help@aurelin.shop

Business Address: 208 Burrington Rd, Greenville North Carolina 27834, United States